Case Study – Sedar Global.

Challenge Faced:

Family business custom manufacturing of each product for the customer. Desire to transform the customer experience through technology, human capital interaction and tactile product design.

Project Outcome:

• Customer Journey mapped with customer focused design, purchase and installation process.
• Implementation of new technology to showcase the products in-situ giving customers actual view of end products.

Project Deliverables:

• Customer journey mapping highlighting the various touch points and critical process to lead the customer to an emotional and logical purchase decision.
• Identification of technology, tools and techniques to assist in creating a unique customer experience for each customer.
• Identification of process controls and activities within the value chain to ensure customer experience at every step.